Privacy notice
How we handle personal information. This starting text must be reviewed by the organization's legal adviser before launch.
What we collect
Only what we need for the purpose you came for: your contact details and gift details when you donate, your skills and availability when you volunteer, and the details of your situation when you ask for assistance.
Card details
Card details are entered on our payment provider's page. They are never sent to or stored on our systems.
Who can see it
Access is limited by role. Assistance requests are confidential and available only to authorized staff, and access to them is logged. Reports of concerns are available only to specifically authorized staff.
What we will not do
We do not sell personal information. We do not publish anyone's story or image without their recorded consent.
Your choices
You may ask to see, correct or delete your information, subject to legal record-keeping duties, and you may withdraw consent at any time. Contact us using the details on our contact page.